Refunds & Return Policy

Return Policy

At Embroiderzilla, we strive to ensure you are satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Please note that custom embroidery designs are non-returnable and non-refundable. This includes any items that have been personalized or customized to your specifications. We encourage you to double-check all custom orders before finalizing your purchase.

Return Process

1. Contact Us: To start a return, please contact our customer service team at embroiderzilla@gmail.com with your order number and details about the product you wish to return.

2. Return Approval: Once your return is approved, you will be sent a return shipping label. Please ensure that the item is securely packed to avoid any damage during transit.

3. Refunds: After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at embroiderzilla@gmail.com. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us at embroiderzilla@gmail.com.